Resolved -
The incident has been resolved, and EdSmart is performing normally. All emails, SMS, and other messages that were queued during the incident have now been delivered. Data ingestion will continue to process on its normal schedule. We are continuing to work with our infrastructure provider (Microsoft) to understand the root cause. Thank you for your patience.
May 20, 15:49 AEST
Monitoring -
Service has been fully restored, and EdSmart is performing normally. All emails, SMS, and other messages that were queued during the incident have been delivered. Data ingestion will continue to process on its normal schedule. We appreciate your patience while our team worked with our infrastructure provider (Microsoft) to resolve the issue.
May 20, 13:36 AEST
Update -
We are continuing to work on a fix for this issue.
May 20, 12:59 AEST
Identified -
We've identified the cause of the performance issues affecting EdSmart and are continuing to work with our infrastructure provider (Microsoft) to fully restore service to normal levels. Some areas of the application may still be slow or unresponsive. We will provide another update as soon as we have more information.
May 20, 12:13 AEST
Investigating -
We're aware that some schools are experiencing slow page loads and degraded performance across the platform. Our team is investigating as a priority and we'll update this message as we learn more.
May 20, 11:05 AEST
