Update - In general imports are stable after some rescheduling of some import tasks, but we are manage a group of individual use cases and assisting schools where imports are delayed. Engineering continues to consider, review and implement improvements as monitoring identifies bottlenecks.
Feb 14, 15:12 AEDT

Update - Our engineering team is continuing to work on improvements to import processing.

Symptoms of delayed import processing include the following -
- List appearing as empty
- Slips or Broadcasts appearing to have no recipients
- Students appearing to have no Contacts

In the meantime, if you experience these symptoms and need to send slips or broadcasts urgently, email help@edsmart.com and we will run a manual sync for your school.
Feb 12, 10:13 AEDT

Identified - The issue has been identified and a fix is being implemented.
Feb 8, 14:52 AEDT

Investigating - We are aware of issues with delays in school data importing and processing into EdSmart. We have reached a point where the import jobs are running behind and not keeping up with the queue of data.

Symptoms of delayed import processing include the following -
- List appearing as empty
- Slips or Broadcasts appearing to have no recipients
- Students appearing to have no Contacts

Engineering is currently working re-tuning our import and processing jobs will continue during the weekend to have improvements in place for early next week.

In the meantime, if you experience these symptoms and need to send slips or broadcasts urgently, email help@edsmart.com and we will run a manual sync for your school.
Feb 8, 14:16 AEDT

Update - Our engineering team is continuing to work on a fix for the duplicate emails, which will be around transaction handling to ensure messages that have been sent are removed properly from the queue, particularly when the system is under load.
Feb 12, 10:10 AEDT

Identified - While monitoring the results of the fixes we made for duplicate emails last weekend, we are seeing a few duplicate emails being sent for slips and broadcasts, particularly to staff. This is at a much smaller scale than before, and also appears to be related to times of peak load on our database. Engineering's plan is to address our school import processing, which will reduce load, and in parallel, they are working to resolve the bugs related to duplicate emails.
Feb 8, 15:01 AEDT