All Systems Operational
API Operational
Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
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Past Incidents
Jun 24, 2019

No incidents reported today.

Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019
Resolved - A number of updates to the import processing have been implemented, and overnight imports and processing are stable.

For any further queries regarding imports please contact Support via help.edsmart.com.
Jun 11, 12:46 AEST
Update - In general imports are stable after some rescheduling of some import tasks, but we are manage a group of individual use cases and assisting schools where imports are delayed. Engineering continues to consider, review and implement improvements as monitoring identifies bottlenecks.
Feb 14, 15:12 AEDT
Update - Our engineering team is continuing to work on improvements to import processing.

Symptoms of delayed import processing include the following -
- List appearing as empty
- Slips or Broadcasts appearing to have no recipients
- Students appearing to have no Contacts

In the meantime, if you experience these symptoms and need to send slips or broadcasts urgently, email help@edsmart.com and we will run a manual sync for your school.
Feb 12, 10:13 AEDT
Identified - The issue has been identified and a fix is being implemented.
Feb 8, 14:52 AEDT
Investigating - We are aware of issues with delays in school data importing and processing into EdSmart. We have reached a point where the import jobs are running behind and not keeping up with the queue of data.

Symptoms of delayed import processing include the following -
- List appearing as empty
- Slips or Broadcasts appearing to have no recipients
- Students appearing to have no Contacts

Engineering is currently working re-tuning our import and processing jobs will continue during the weekend to have improvements in place for early next week.

In the meantime, if you experience these symptoms and need to send slips or broadcasts urgently, email help@edsmart.com and we will run a manual sync for your school.
Feb 8, 14:16 AEDT
Jun 10, 2019

No incidents reported.