The incident has been resolved, and EdSmart is performing normally. All emails, SMS, and other messages that were queued during the incident have now been delivered. Data ingestion will continue to process on its normal schedule. We are continuing to work with our infrastructure provider (Microsoft) to understand the root cause. Thank you for your patience.
Posted May 20, 2026 - 15:49 AEST
Monitoring
Service has been fully restored, and EdSmart is performing normally. All emails, SMS, and other messages that were queued during the incident have been delivered. Data ingestion will continue to process on its normal schedule. We appreciate your patience while our team worked with our infrastructure provider (Microsoft) to resolve the issue.
Posted May 20, 2026 - 13:36 AEST
Update
We are continuing to work on a fix for this issue.
Posted May 20, 2026 - 12:59 AEST
Identified
We've identified the cause of the performance issues affecting EdSmart and are continuing to work with our infrastructure provider (Microsoft) to fully restore service to normal levels. Some areas of the application may still be slow or unresponsive. We will provide another update as soon as we have more information.
Posted May 20, 2026 - 12:13 AEST
Investigating
We're aware that some schools are experiencing slow page loads and degraded performance across the platform. Our team is investigating as a priority and we'll update this message as we learn more.